At Water Sports Shop, we’re as passionate about getting you the right gear as we are about your time on the water. Our shipping and returns policies are designed with paddlers, anglers, and water sports enthusiasts in mind – straightforward, efficient, and focused on getting you back to your adventures.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote locations. International customers are responsible for any customs fees or import taxes.

Hassle-Free Returns

We stand behind our canoes, kayaks, and accessories with confidence. If you’re not completely satisfied, our straightforward returns process will have you back on the water quickly.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be in original, unused condition with all packaging materials
  • Non-Returnable Items:
    • Inflatable PFDs (personal flotation devices)
    • Dog PFDs (unless defective)
    • Opened canoe repair & care products (adhesives, sealants)
    • Used kayak fishing accessories showing water exposure

How to Return an Item

  1. Initiate Your Return: Email our customer service team at [email protected] with:
    • Your order number
    • Reason for return
    • Product details
  2. Wait for Approval: We’ll respond within 24 business hours with return authorization and instructions
  3. Pack Securely: Repackage the item with all original materials
  4. Ship It Back: Send to our Toledo warehouse using a trackable method (address provided in return authorization)

Return Shipping Costs

  • Customer pays return shipping unless the return is due to our error (wrong item shipped or defective product)
  • International returns (outside US): Customer responsible for all customs fees and return shipping costs

Refund Process

  • Timing: Processed within 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (except for our errors)

Exchanges

Want to swap for a different paddle or accessory? Follow the return process above and place a new order once your return is approved. This ensures you get your replacement gear fastest.

Damaged or Defective Items

If your gear arrives damaged (though we pack with care):

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a replacement or refund immediately (no need to ship back damaged inflatable products)

Water Sports Shop Team Tip: Use our return request template below for fastest processing:

Subject: Return Request for Order #[Your Order Number]
Body:
Dear Water Sports Shop Team,
I would like to request a return for the following item from my order #[Your Order Number]:
Product Name: [e.g., “Hobie MirageDrive 180”]
Reason for Return: [Wrong Size/Defective/Changed Mind/Other]
Additional Notes: [Any relevant details]
Please advise next steps. I understand I have 15 days from delivery to complete this process.
Best regards,
[Your Full Name]
[Your Contact Information]

Questions about our policies? Our water sports enthusiasts are ready to help at [email protected].

Now get back to planning your next adventure with gear you love!