At Water Sports Shop, we stand behind our canoes, kayaks, and accessories with the same confidence we have in their water-ready performance. If you’re not completely satisfied with your purchase, our hassle-free returns process will have you back on the water in no time.

Watertight Guarantee: We accept returns within 15 days of delivery for most items. All returned products must be in original condition – as pristine as when they left our Toledo warehouse.

How to Return an Item

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return (use our template below for quick processing).
  2. Wait for Approval: Our team will respond within 24 business hours with return authorization and instructions.
  3. Pack Securely: Repackage the item with all original materials – treat it like you’re preparing your kayak for winter storage.
  4. Ship It Back: Send the package to our Toledo address (provided in your return authorization) using a trackable shipping method.

Return Shipping Costs

  • Customer pays return shipping unless the return is due to our error (wrong item shipped or defective product).
  • For international returns (outside US), customers are responsible for all customs fees and return shipping costs.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable (except for our errors).

Exchange Process

Want to swap for a different canoe paddle or kayak accessory? Follow the return process above and place a new order once your return is approved. This ensures you get your replacement gear fastest.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Inflatable PFDs (personal flotation devices)
  • Dog PFDs (unless defective)
  • Opened canoe repair & care products (adhesives, sealants)
  • Used kayak fishing accessories that show signs of water exposure

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Water Sports Shop Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [e.g., “Hobie MirageDrive 180”]
Reason for Return: [Please select: Wrong Size/Defective/Changed Mind/Other]

Additional Notes: [Any relevant details about the product condition]

Please advise next steps for my return. I understand I have 15 days from delivery to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If your canoe, kayak, or accessories arrive damaged (though we pack them with the care we’d use for our own gear):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange a replacement or refund immediately – no need to ship back damaged inflatable products

Questions about returning your fishing kayak accessories or canoe outfitting? Our water sports enthusiasts are ready to help at [email protected].

Now get back to planning your next adventure with gear you love!