FAQ

We specialize in everything for your water adventures! Our product range includes:

• Canoes and canoe accessories (paddles, repair kits, etc.)
• Kayaks (including fishing kayaks and inflatable models)
• Paddle boards (inflatable)
• Safety gear (PFDs for humans and dogs)
• Water sports accessories (dry boxes, bimini shades, cooler, etc.)
• Repair and care products for all your watercraft

Absolutely! All our inflatable kayaks and paddle boards are made from high-quality, puncture-resistant materials. They’re designed to withstand normal water conditions and provide years of adventure. Each product comes with care instructions to help you maintain its longevity.

Yes! We offer complete canoe and kayak sets that include all essential accessories. These are perfect for beginners or anyone looking for a convenient package deal. Check our “Canoes & Acc.” and “Kayaking Gear” sections for these bundles.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your shipping information, and view your order history.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to get your gear to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We ship worldwide to most countries! However, we currently cannot ship to some remote areas in Asia. If you’re unsure about delivery to your location, feel free to contact us before ordering.

We offer two shipping methods:

1. Standard Shipping ($12.95 flat rate): Handled by DHL or FedEx, delivery within 10-15 days after processing (1-2 days). Ideal for urgent orders.
2. Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 days after processing. Great for larger orders when you’re planning ahead.

Pro Tip: Combine your kayak fishing accessories with canoe repair kits to reach the $50 threshold for free shipping!

We process all orders within 1-2 business days at our Toledo, Ohio headquarters. Our water sports enthusiast team carefully prepares each order with protective packaging suited for your gear.

Yes! You’ll receive tracking information via email once your order ships. You can use this to follow your dry boxes, bimini shades, or other gear every step of the way until they arrive at your door.

We stand behind all our products! If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange. The item must be in its original condition with all packaging and tags.

Please email our customer service team at [email protected] with your order number and the item(s) you wish to return. We’ll provide return instructions and the appropriate shipping address. For water safety reasons, some items may have special return requirements.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Each inflatable product comes with specific care instructions. General tips include:

• Rinse with fresh water after each use
• Store deflated in a cool, dry place away from direct sunlight
• Avoid sharp objects and rough surfaces
• Use only recommended cleaning products

For detailed instructions, refer to your product’s manual or our Canoe & Kayak Care Guide.

Yes! We carry a wide range of replacement parts and repair kits in our “Canoe Repair & Care” and “Kayak Repair & Care” sections. If you can’t find what you need, contact our customer service team—we might be able to special order it for you.

We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damage. We’ll arrange for a replacement or refund as quickly as possible.